CPC Unveils Data-Driven CRM Suite to Modernize Community Services and Care
***FOR IMMEDIATE RELEASE***
Date: March 26th, 2026
Press Contacts:
Alice Du, Director of Communications | (212) 792-4585 | adu@cpc-nyc.org
CPC Unveils Data-Driven CRM Suite to Modernize Community Services and Care
NEW YORK, NY — The Chinese-American Planning Council (CPC), the nation’s largest Asian American social services organization, today unveiled a comprehensive Customer Relationship Management (CRM) suite at its Connecting the Dots: Data-Informed Community Stories event, marking a significant advancement in how the organization delivers care, measures impact, and advocates for the communities it serves.
Developed over the past three years with input from staff, community members, and partners, the new CRM system represents a fundamental shift from pen and paper to unified, program-specific data management. Community member information across multiple programs will now be collected and encrypted through a single, secure point of entry. This centralized approach enables CPC to identify service gaps and expansion opportunities with greater precision by analyzing comprehensive, real-time data across the organization’s more than 50 programs and 35 sites. It also strengthens the organization’s advocacy work by sharing data-backed testimonies with policymakers and funders. Additionally, the system reduces paperwork and manual data entry so staff can spend less time on administrative work and dedicate more time to direct services, whether it is helping a senior access meal, connecting a young person to job training, or advocating for policy changes that uplift immigrant families.
“For decades, CPC has been the trusted partner individuals and families turn to when navigating life’s challenges and opportunities,” said Wayne Ho, President and CEO of the Chinese-American Planning Council. “With this new CRM system, we are deepening that trust by ensuring that every decision we make, whether allocating resources, expanding services, or advocating for policy change, is grounded in accurate, real-time data. This technology empowers us to better understand the needs of those we serve and to deliver care that is more responsive and impactful.”
Held at CPC One in Manhattan, the Connecting the Dots event brought together more than 90 attendees, including community partners, government agency representatives, funders, and advocates. Guests participated in an interactive tour of CPC’s newly launched Impact Map, a dynamic visual analysis tool that illustrates key organizational data, including the number of community members served across CPC’s network, the geographic distribution of services and areas of highest need, and demographic trends.
In addition, CPC introduced its first-ever mobile Community App, which allows users to access program information and community news, schedule appointments at their preferred CPC center location, register for community events, and receive personalized notifications about services they have signed up for. The app is now available for download on iOS and Android devices, with additional features planned for rollout throughout the year.
ABOUT CPC
Founded in 1965, CPC is a social services organization that creates social change. Building on our historic legacy and ongoing dedication to the Chinese American community, CPC advances the social and economic progress of immigrant and low-income communities of New York through services, resources, and advocacy.
關於華策會
華策會成立於1965年，是一個致力於推動社會變革的社會服務機構。秉承深厚的歷史傳承與對華裔美國社區的持續承諾，華策會透過多元服務、資源援助與公共倡議，促進紐約移民及低收入社區的社會與經濟發展。
ACERCA DE CPC
Fundada en 1965, CPC es una organización de servicios sociales que promueve el cambio social. Basándose en su legado histórico y su compromiso continuo con la comunidad chino-estadounidense, CPC impulsa el progreso social y económico de las comunidades inmigrantes y de bajos ingresos de Nueva York a través de servicios, recursos y acciones de incidencia.
